What do I need to know about the issue with Bell Canada Home Hub routers?

There is currently a known issue with Bell Canada Home Hub series routers that results in Joule being unable to connect to the ChefSteps cloud service. The following models are affected:

Home Hub 1000

Home Hub 2000

Home Hub 3000

In order to connect Joule to the ChefSteps cloud service, you can try one of the the following work-arounds:

(Please consult the user manual or online support site for your router for specific instructions and additional information.)

1. Change the Security Type to WPA-PSK (TKIP)

• Access the Bell Home Hub wireless network settings, select ‘Advanced View’ and set the 2.4GHz ‘Security Type’ specifically to ‘WPA-PSK (TKIP)’. (Not any of the WPA2, enterprise, or WPA/WPA2 mixed modes.)

2. Connect an intermediate router or WiFi access point to your Home Hub via ethernet cable.

• Try connecting your phone or laptop to the intermediate router  to ensure both routers are configured correctly.
• Connect Joule to the intermediate router over WiFi.

Please refer to the diagram below: