Return and Order Cancellation Policy
If you are not satisfied with your Joule after receiving it, ChefSteps offers 90-day returns with our Happiness Guarantee. This means a full refund of your purchase price for all products purchased directly from chefsteps.com or any other authorized vendors.
To initiate a refund and arrange for the return of your product, please submit a ticket to our support team using the link below.
Before your Joule ships, you can cancel your order at any time for a full refund. Please simply submit a ticket to our support team using the link below, and we will cancel your order. Your order isn't cancelable after it ships; however, you can return it within 90 days for a full refund.
Shipping charges incurred in connection with the return are paid for by ChefSteps via prepaid shipping label, which will be provided by the customer support team.
Damaged and Defective Items
We provide a one-year warranty for defective or damaged products. Click here to read our full warranty.