If you’re having trouble updating your Joule, here are some tips:
- Make sure Joule is connected to WiFi, Bluetooth and plugged in within 10 feet of your wireless router.
- Keep your phone or tablet close to Joule until the update is complete.
- Keep the app open and foregrounded until the update is complete. Also avoid allowing your phone to go into sleep mode during this process.
- Please check that Joule’s LED is not red, yellow, or off. If it is, unplug Joule and plug it back in, and try the update again.