If you’re having trouble updating your Joule, here are some tips:
- Make sure Joule is connected to WiFi and plugged in within 10 feet of your wireless router.
- Keep your phone or tablet close to Joule until the update is complete.
- Keep the app open until the update is complete. And no backgrounding it either! (Nice try, though.)
- Please check that Joule’s LED is not red, yellow, or off. If it is, unplug Joule and plug it back in, and try the update again.