Why can’t I sign in?

Check to verify that your email address and password are correct. If you have forgotten your password, click here for instructions on how to reset it.

Also, please ensure that your phone or tablet is connected to the internet.

If your account was created through Facebook and you are not able to log in, please log in using your email instead. Facebook login is currently down, and you will receive an error that the log in is disabled. To log in using your email instead, please follow the steps below: 

1. Use the email address that is connected to your Facebook account and then select,  'Forgot Password"
   
   
2. Change your password (click here for instructions)
3. Log into the Joule app and ChefSteps.com using your email address and the new password. 

Facebook log in is currently down. While we work on a fix, please use the steps above to log in using your email address.