My update keeps failing. A little help?

If you’re having trouble updating your Joule, here are some tips:

Make sure Joule is connected to WiFi, Bluetooth and plugged in within 10 feet of your wireless router.
Keep your phone or tablet close to Joule until the update is complete.
Keep the app open and foregrounded until the update is complete. Also avoid allowing your phone to go into sleep mode during this process.
Please check that Joule’s LED is not red, yellow, or off. If it is, unplug Joule and plug it back in, and try the update again.