If you haven’t already, check out this article: Bluetooth or WiFi not connecting? Try this first!
If you’re having trouble connecting to Joule, please make sure that Bluetooth is enabled on your phone or tablet and that you are in close proximity to Joule. If you’re still having trouble, try the following:
- Troubleshoot connection issues by navigating to Settings > My Joules > [Joule Name] > Troubleshoot Connection. This tool will run diagnostics and provide you with suggestions for what to try. Please tap on Bluetooth Disconnected - tap here for more information or tap on WiFi Disconnected - tap here for more information and follow the instructions provided.
- Make sure Bluetooth is enabled on your phone or tablet and that your phone or tablet is close to Joule.
- Make sure your phone or tablet is connected to the internet.
- Make sure cellular data is enabled for the Joule app.
- Toggle Bluetooth off and on again. Always connect to Bluetooth from inside the app rather than from your device’s Bluetooth scanning screen.
- If using Android, clear the Bluetooth cache.
- Restart your phone or tablet.
- Unplug Joule and then plug it in again.
- Restart the Joule app.
- Disconnect Joule by navigating to Settings > My Joules > [Joule Name] > Disconnect Joule, and then pair with Joule again.
- If Joule is connected to WiFi, try reconnecting it to WiFi by navigating to Settings > My Joules > [Joule Name] > Disconnect From WiFi and then reconnecting to WiFi from the Device Settings screen.
- Check that Joule’s LED is not red, yellow, or off. Read more about what different lights mean here.
If you continue to experience issues, submit a support request from within the app or use the link below.