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I can’t pair with Joule or I cannot find Joule during pairing.

If you've previously paired with Joule and it's having trouble connecting via Bluetooth, first try our in app troubleshooting:

  • Verify that Bluetooth is enabled on your phone/tablet.
  • Verify that when you plug Joule in, the LED is solid white.
  • Fully close and re-launch the Joule app.
  • Proceed to the main menu (tap the three horizontal lines in the upper left).
  • Tap Settings > My Joules > [Joule name] > Troubleshoot Connection.
  • If you see the message 'Checking Bluetooth', please wait while the Joule app attempts to re-establish the Bluetooth connection.
  • If the 'Checking Bluetooth' message changes to 'Bluetooth disconnected / Tap for more information', then tap the Refresh button. Please wait for up to 15-30 seconds. 
  • If the 'Bluetooth disconnected' message persists, tap on that message and then tap 'Try Again' on the next screen.
  • Repeat this process until you see 'Bluetooth connected!'
  • Please note: depending on the speed/age of the phone/tablet you are using to run the Joule app, it may take longer on some devices than others to re-establish the Bluetooth connection.

  • If Joule is connected to WiFi, try disabling Bluetooth on your phone and control Joule via WiFi only.

If you're still having pairing issues, try setting Joule up with a fresh connection. Check out this article for steps on how to do this: Bluetooth or WiFi not connecting? Try this first!

Please refer to your device's manual and contact the manufacturer for information on how to setup and configure your phone/tablet.

Additional Bluetooth troubleshooting info:

  • Avoid common sources of wireless interference. These include power cables, microwave ovens, fluorescent lights, wireless video cameras, cordless phones, other Bluetooth / WiFi devices. Here's an article that gives great tips on how to reduce wireless interference: 
    Resolve Wi-Fi and Bluetooth issues caused by wireless interference.
  • Use the Joule app to pair with Joule. Do not try to pair with Joule through the Bluetooth settings on your phone/tablet.
  • Make sure Bluetooth is enabled on your phone or tablet and that your phone/tablet is close to Joule.
  • Make sure your phone/tablet is connected to the internet.
  • Make sure cellular data is enabled for the Joule app.
  • Fully close the Joule app then toggle Bluetooth off and on.
  • Fully close the Joule app then toggle Airplane mode on and off.
  • Remove any unused Bluetooth pairings on your phone/tablet.
  • Delete all paired devices. (This will require to pair again to any Bluetooth devices you use with your phone/tablet.)
  • Are you trying to use another Bluetooth device while pairing or cooking with Joule? Try powering off all other connected Bluetooth devices before using Joule.
  • If your device is running low on internal storage, increase storage space by removing any unneeded apps/data on your phone.
  • Close down unused apps running in the background.
  • Remove any third party Bluetooth manager apps.
  • Restart the phone/tablet.
  • Update the phone/tablet's system software.
  • Unplug Joule, and then plug it in again.
  • Fully close and restart the Joule app.
  • Uninstall / re-install the Joule app.
  • If you have access to another smart phone/tablet, try using that device to pair with Joule.

  • If using Android:
    • Make sure the Joule app is fully closed before checking the following:
    • Enable location services and turn on high accuracy mode.
    • Turn on/allow location permissions for the Joule app.
    • Turn off Camera permission for the Joule app.
    • Toggle Bluetooth off/on.
    • Toggle Airplane mode on/off.
    • Clear the Bluetooth cache.
    • Clear the cache for the Joule app.
    • Disable battery/power saver modes (e.g. battery optimization, doze mode, do not disturb).
    • Enable Bluetooth scanning.
    • Enable background data/sync/refresh for the Joule app.
    • Reset network settings. (Full refresh of all network settings: WiFi, Bluetooth, mobile data. In short, it wipes out all network related settings and refreshes it to default.)
    • Always a good idea to restart your phone/tablet after making any of the above changes.
  • If using iOS:
    • In Settings > Bluetooth, select Allow New Connections.
    • In Settings > Battery, deselect Low Power Mode.
    • Enable background app refresh for the Joule app.

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