I can’t pair with Joule or I cannot find Joule during pairing.

If you've previously paired with Joule and it's having trouble connecting via Bluetooth, first try our in app troubleshooting:

• Verify that Bluetooth is enabled on your phone/tablet.
• Verify that when you plug Joule in, the LED is solid white.
• Fully close and re-launch the Joule app.
• Proceed to the main menu (tap the three horizontal lines in the upper left).
• Tap Settings > My Joules > [Joule name] > Troubleshoot Connection.
• If you see the message 'Checking Bluetooth', please wait while the Joule app attempts to re-establish the Bluetooth connection.
• If the 'Checking Bluetooth' message changes to 'Bluetooth disconnected / Tap for more information', then tap the Refresh button. Please wait for up to 15-30 seconds. 
• If the 'Bluetooth disconnected' message persists, tap on that message and then tap 'Try Again' on the next screen.
• Repeat this process until you see 'Bluetooth connected!'
• Please note: depending on the speed/age of the phone/tablet you are using to run the Joule app, it may take longer on some devices than others to re-establish the Bluetooth connection.
  
  
• If Joule is connected to WiFi, try disabling Bluetooth on your phone and control Joule via WiFi only.

If you're still having pairing issues, try setting Joule up with a fresh connection. Check out this article for steps on how to do this: Bluetooth or WiFi not connecting? Try this first!

Please refer to your device's manual and contact the manufacturer for information on how to setup and configure your phone/tablet.

Additional Bluetooth troubleshooting info:

• Make sure you are not trying to pair with Joule through the Bluetooth settings on your phone/tablet.
• Make sure Bluetooth is enabled on your phone or tablet and that your phone/tablet is close to Joule.
• Make sure your phone/tablet is connected to the internet.
• Make sure cellular data is enabled for the Joule app.
• Fully close the Joule app then toggle Bluetooth off and on.
• Fully close the Joule app then toggle Airplane mode on and off.
• Remove any unused Bluetooth pairings on your phone/tablet.
• Delete all paired devices. (This will require to pair again to any Bluetooth devices you use with your phone/tablet.)
• Are you trying to use another Bluetooth device while pairing or cooking with Joule? Try powering off all other connected Bluetooth devices before using Joule.
• If your device is running low on internal storage, increase storage space by removing any unneeded apps/data on your phone.
• Close down unused apps running in the background.
  
• Remove any third party Bluetooth manager apps.
• Restart your phone/tablet.
• Update your phone/tablet's system software.
• Unplug Joule, and then plug it in again.
• Fully close and restart the Joule app.
• Uninstall / re-install the Joule app.
  
• If you have access to another smart phone/tablet, try using that device to pair with Joule.
  
  
• If using Android:
  • Enable location services and turn on high accuracy mode.
  • Turn on/allow location permission for the Joule app.
  • Clear the Bluetooth cache.
  • Clear the cache for the Joule app.
  • Disable battery/power saver modes (e.g. battery optimization, doze mode, do not disturb).
  • Enable Bluetooth scanning.
  • Enable background data/sync/refresh for the Joule app.
  • Reset network settings. (Full refresh of all network settings: WiFi, Bluetooth, mobile data. In short, it wipes out all network related settings and refreshes it to default.)
• If using iOS:
  • In Settings > Bluetooth, select Allow New Connections.
  • In Settings > Battery, deselect Low Power Mode.
  • Enable background app refresh for the Joule app.
    
    

Related articles:

• Why can’t I connect Joule to WiFi / the cloud?
• I’ve paired with Joule, but I can’t connect.