I can’t pair with Joule or I cannot find Joule during pairing.

If you've previously paired with Joule and it's having trouble connecting via Bluetooth, first try our in app troubleshooting:

Verify that Bluetooth is enabled on your phone/tablet.
Verify that when you plug Joule in, the LED is solid white.
Fully close and re-launch the Joule app.
Proceed to the main menu (tap the three horizontal lines in the upper left).
Tap Settings > My Joules > [Joule name] > Troubleshoot Connection.
If you see the message 'Checking Bluetooth', please wait while the Joule app attempts to re-establish the Bluetooth connection.
If the 'Checking Bluetooth' message changes to 'Bluetooth disconnected / Tap for more information', then tap the Refresh button. Please wait for up to 15-30 seconds.
If the 'Bluetooth disconnected' message persists, tap on that message and then tap 'Try Again' on the next screen.
Repeat this process until you see 'Bluetooth connected!'
Please note: depending on the speed/age of the phone/tablet you are using to run the Joule app, it may take longer on some devices than others to re-establish the Bluetooth connection.

If you're still having pairing issues, try setting Joule up with a fresh connection. Check out this article for steps on how to do this: Bluetooth or WiFi not connecting? Try this first!

Additional Bluetooth troubleshooting info:

Make sure you are not trying to pair with Joule through the Bluetooth settings on your phone or tablet.
Make sure Bluetooth is enabled on your phone or tablet and that your phone or tablet is close to Joule.
Make sure your phone or tablet is connected to the internet.
Make sure cellular data is enabled for the Joule app.
Fully close the Joule app then toggle Bluetooth off and on.
Fully close the Joule app then toggle Airplane mode on and off.
Remove any unused Bluetooth pairings on your phone or tablet.
Are you trying to use another Bluetooth device while pairing or cooking with Joule? Try powering off all other connected Bluetooth devices before using Joule.
If your device is running low on internal storage, increase storage space by removing any unneeded apps / data on your phone.
Close down unused apps running in the background.
Restart your phone or tablet.
Unplug Joule, and then plug it in again.
Fully close and restart the Joule app.
Uninstall / re-install the Joule app.
If using Android:
- Clear the Bluetooth cache.
- Clear the cache for the Joule app.
- Enable location services and turn on high accuracy mode.
- Disable battery saver modes (e.g. battery optimization, doze mode).
If using iOS:
- In Settings > Bluetooth, select Allow New Connections.
- In Settings > Battery, deselect Low Power Mode.