Why can’t I connect Joule to WiFi / the cloud?

If you haven’t already, check out this article: Bluetooth or WiFi not connecting? Try this first!

Joule's WiFi needs:

Some things to check:

You may have entered an incorrect password or the password is too long (63 characters maximum).
Your phone / tablet is out of Bluetooth range with Joule.
Your phone / tablet is not connected to the internet.
Joule may be too far away from your WiFi router / access point.
You are not the WiFi owner of Joule. Please see: What does it mean to be Joule’s owner?
You may be trying to connect to a 5 GHz WiFi network. Joule only supports 2.4 GHz WiFi networks.
You may be attempting to connect to a network with an unsupported security protocol (e.g. WPS, WEP). Joule only supports WPA, WPA2, and OPEN security protocols.
You may be trying to connect to an OPEN (unsecured) network with a captive portal (a web page you must pass through to access the network). Joule does not support captive portals.
You may be connecting to a router with MAC address whitelisting enabled. With Joule plugged in and connected, you can find its MAC address in the Joule app via Settings > My Joules > [Joule’s name] > About Device.

Additional Troubleshooting Suggestions:

Fully restart your phone / tablet, WiFi router / access point, and internet modem.
Please unplug Joule, close the app, plug Joule back in, open the app back up, and try again.
To ensure that Joule’s WiFi is working, try connecting to an open (unsecured) network, mobile hotspot, or an alternate access point. If the connection is successful, please check the settings on your router again.
Additional access point settings to toggle on/off, change, investigate:
- WMM/QOS
- VPN
- Firewall
- WiFi Channel Selection
- WiFi Channel Mode/Width
Please refer to your router and/or internet modem's manual and contact your internet service provider / router manufacturer for additional troubleshooting and information regarding your individual equipment.