If you haven’t already, check out this article: Bluetooth or WiFi not connecting? Try this first!
Here are some additional possible explanations:
- You may have entered an incorrect password or the password is too long (a maximum of 63 characters is allowed).
- Your phone or tablet is not connected to the internet or is too far away from Joule.
- Joule may be too far away from your WiFi router / access point.
- You are not the WiFi owner of Joule. Please see “WiFi is unavailable because I’m not Joule’s owner.”
- You may be trying to connect to a 5 GHz WiFi network. Joule only supports 2.4 GHz WiFi networks.
- You may be attempting to connect to a network with an unsupported security protocol (e.g. WPS, WEP). Joule only supports WPA, WPA2, and open security protocols.
- You may be trying to connect to an open (unsecured) network with a captive portal (a web page you must pass through to access the network). Joule does not support captive portals.
- You may be connecting to a router with MAC address whitelisting enabled. With Joule plugged in and connected, you can find its MAC address in the Joule app on Settings > My Joules > [Joule’s name] > About Device.
- Please unplug Joule, close the app, plug Joule back in, open the app back up, and try again.
- To ensure that Joule’s WiFi is working, try connecting to an open (unsecured) network or hot spot. If the connection is successful, please check the settings on your router again.
- Finally, please refer to your router / access point manual or contact your internet service provider to see how to check these settings on your individual equipment.