If you haven’t already, check out this article: Bluetooth or WiFi not connecting? Try this first!
Please refer to your WiFi router + internet modem's manual and contact your internet service provider or router manufacturer for information on how to setup and configure your individual equipment.
Joule's WiFi needs:
- Frequency: 2.4GHz.
- Wireless standard: 802.11 n/g/b.
- Supported security protocols: WPA, WPA2, OPEN.
Joule will not connect to the WiFi access point (AP) if:
- Your AP is not set up correctly to support Joule's WiFi needs (see above.)
- Your AP uses a captive portal (a website you must pass through to log in and access the network.)
- The security protocol for the AP is set to WEP.
- Your AP is set up for MAC address whitelisting. Make sure you add Joule's MAC address to your router's whitelist!
Some things to check/try:
- To ensure that Joule’s WiFi is working, try connecting to a mobile hotspot, an alternate access point, or an open (unsecured) network. If the connection is successful, please check the settings on your router/modem again.
- Fully restart your phone/tablet, WiFi router/access point, and internet modem.
- Please unplug Joule, close the app, plug Joule back in, open the app back up, and try again.
- You may have entered an incorrect password or the password is too long (63 characters maximum).
- Your phone/tablet is out of Bluetooth range with Joule.
- Your phone/tablet is not connected to the internet.
- Joule may be too far away from your WiFi router/access point.
- You are not the WiFi owner of Joule. Please see: What does it mean to be Joule’s owner?
- You may be trying to connect to a 5 GHz WiFi network. Joule only supports 2.4 GHz WiFi networks.
- You may be attempting to connect to a network with an unsupported security protocol (e.g. WPS, WEP). Joule only supports WPA, WPA2, and OPEN security protocols.
- You may be trying to connect to an OPEN (unsecured) network with a captive portal (a web page you must pass through to access the network). Joule does not support captive portals.
- You may be connecting to a router with MAC address whitelisting enabled. With Joule plugged in and connected, you can find its MAC address in the Joule app via Settings > My Joules > [Joule’s name] > About Device.
- If you have successfully connected Joule to WiFi, try disabling Bluetooth on your phone and control via WiFi only.
- Is your access point (SSID) hidden? In the Joule app, scroll down to the bottom of the WiFi network list and choose 'Join another network'.
- Are you using one access point (SSID) for both 2.4 GHz and 5 GHz? Try separating them into different access points (SSIDs). (Sometimes called 'Handoff' or 'Smart Connect' mode.)
- Are you limiting the maximum number of WiFi connections to your router/access point?
- Does your router automatically disconnect devices if the wireless signal strength isn't high enough?
- Verify that there are no router settings that would time-out / disconnect the wireless access point or internet connection after a period of time (e.g. scheduled disconnects, auto-disconnect from idle devices, data capping, etc.)
- Additional router/access point settings to toggle on/off, change, investigate:
- Disable WEP security protocol
- Toggle/disable WPS
- Toggle/disable WMM/QOS
- Check DNS settings
- Check VPN settings
- Check Firewall settings
- Try a different security protocol (switch between WPA2, WPA, mixed, auto)
- Try a different wireless standard (switch between 802.11 n, g, b, mixed, auto)
- Change the WiFi Channel Selection (switch between specific channels, auto)
- Change the WiFi Channel Mode/Width (switch between 20MHz, 40MHz, mixed, auto)
- If available, try connecting to an intermediate (piggybacked) router or range extender.
- Update your WiFi router's firmware to the latest version.
- Factory reset your WiFi router.
Factory reset Joule:
- To do so, please carefully follow the instructions here: What is a factory reset, and how do I perform one?