If you are receiving a “low water” error message, please take the following steps:
- Please refer to this article for Joule’s recommended water depths to ensure your Joule has enough water to cook with:
- Unplug Joule, wait for 30 seconds and plug it back in.
- If you are still receiving the “low water level” error message while using Joule within the recommended water depths, this message may appear (in rare circumstances) if Joule needs to be cleaned. Please follow the cleaning steps for Joule, and if you continue to experience issues, use the link below to contact support so we can help!