If your Joule momentarily lost power, you can clear this message in the Joule app and continue, tap Cancel, and try restarting your cook.
If you are receiving this message often or do not believe Joule actually lost power, please try the following:
- Use an outlet on a different circuit.
- Use a GFCI outlet, if available.
- If you’re using a power strip or surge protector, try plugging Joule directly into an outlet.
If you are still experiencing these issues after troubleshooting, please use the link below to submit a support ticket so we can help!