JOULE

Joule International

• Where can I find the FAQ in my language?
• What countries is Joule available in and where can I purchase one?
• Why isn’t Joule available in my country?
• Why don’t you offer the Joule app in languages other than English? Will you be providing multilingual support in the future?
• When will Big Clamp, Flex Mat, and Flip Top be available for purchase in the EU/UK?
• Why is Joule Stainless not for sale in the EU/UK?

Joule Accessories

• What Joule accessories are available for purchase?

Joule Canada

• How do I return my Joule if I change my mind or don’t love it?
• I ordered Joule White as a gift. Do you have a card I can give my recipient to let them know it’s on the way this spring?
• What do I need to know about the issue with Bell Canada Home Hub routers?

First Things First

• How do I get started with my new Joule? Where do I download the Joule app?
• Will the current version of Joule work outside North America?
• Can I use Joule without a smartphone or tablet?
• How do I cook with Joule?
• Do I need to get a special kind of pot or pan to cook with Joule?

My Order, Shipping & Returns

• When will my order ship?
• Do you ship internationally?
• What is the return policy for Joule?
• Does Joule have a warranty?
• Why does Joule White cost less than the original Joule Stainless? Is there a difference in power or other features?

Joule App

• I have an Android. Why am I being asked to allow location access?
• Can I use the Joule app without Joule?
• How do I know if I have the latest version of the Joule app?
• Looking for Joule's MAC address?
• How do I find Joule's serial number?
• Have a question about notifications?

See all 20 articles

Hardware & Specs

• What is the best way to maintain Joule?
• What should I do if Joule is reporting a “low water level” error?
• What should I do if Joule reports a power loss?
• My Joule is noisy or making high-pitched sounds
• My Joule won't circulate or is not heating
• Is Joule waterproof?

See all 22 articles

Joule Connectivity

• Bluetooth or WiFi not connecting? Try this first!
• Why can’t I connect Joule to WiFi / the cloud?
• I can’t pair with Joule or I cannot find Joule during pairing.
• How do I change the WiFi network for Joule?
• I’ve paired with Joule, but I can’t connect.
• How do I use Joule without an internet connection?

See all 15 articles

Known Joule Issues

• Known Issues
• What do I need to know about the issue with Bell Canada Home Hub routers?

Conversational Cooking™: Controlling Joule With Amazon Alexa or Facebook Messenger

• Can I use voice control with Joule? How do I connect it to an Amazon Echo or Dot?
• How do I control Joule with Facebook Messenger?
• What can I do with the Joule Alexa Skill?
• Do I need to own Joule to use the skill?
• Why can’t the skill notify me when my food is finished cooking?
• Why can’t I use the skill to set a timer?

See all 7 articles

Sous Vide & Cooking with Joule

• Help! My egg bites are sticking to the jar. What can I do to remove them more easily?
• What is so great about sous vide eggs? Try to explain it to me.
• Is it possible to pasteurize eggs in the shell with sous vide?
• I tried the Can’t-F***-It-Up Egg Benedict, and my egg whites are watery. Why is this?
• One of my eggs cracked in the water. What should I do?
• Help! My eggs are cracking as soon as I place them in the water!

See all 18 articles

Account Management

• How do I delete my ChefSteps account?
• How do I change my email or password?
• How do I reset my password?