JOULE
Joule Ready
- Can I use Joule Ready with other sous vide tools?
- Wait, sauce in a bag?
- Why is it different than putting my favorite sauce in a bag?
- Where are these sauces made?
- Do you ship outside of the US?
- Why am I not able to purchase the sauces right now?
Joule International
- Where can I find the FAQ in my language?
- What countries is Joule available in and where can I purchase one?
- Why isn’t Joule available in my country?
- Why don’t you offer the Joule app in languages other than English? Will you be providing multilingual support in the future?
- When will Big Clamp, Flex Mat, and Flip Top be available for purchase in the EU/UK?
- Why is Joule Stainless not for sale in the EU/UK?
Joule Accessories
Joule Canada
First Things First
My Order, Shipping & Returns
- When will my order ship?
- Do you ship internationally?
- Does Joule have a warranty?
- What is the return policy for Joule?
- Can I get my Joule repaired?
- Did you purchase a used Joule?
Joule App
- I have an Android. Why am I being asked to allow location access?
- How do I know if I have the latest version of the Joule app?
- Can I use the Joule app without Joule?
- How do I rename my Joule?
- Looking for Joule's MAC address?
- How do I find Joule's serial number?
Hardware & Specs
- What is the best way to maintain Joule?
- Joule won’t power on or the cook won’t start.
- My Joule won't circulate or is not heating
- What should I do if Joule is reporting a “low water level” error?
- What should I do if Joule reports a power loss?
- My Joule is noisy or making high-pitched sounds
Joule Connectivity
- Bluetooth or WiFi not connecting? Try this first!
- Why can’t I connect Joule to WiFi / the cloud?
- I can’t pair with Joule or I cannot find Joule during pairing.
- How do I change the WiFi network for Joule?
- I’ve paired with Joule, but I can’t connect.
- How do I use Joule without an internet connection?
Known Joule Issues
Conversational Cooking™: Controlling Joule With Amazon Alexa or Facebook Messenger
- Want to use Joule with Actions on Google?
- Can I use voice control with Joule? How do I connect it to an Amazon Echo or Dot?
- How do I control Joule with Facebook Messenger?
- Want tips from ChefSteps via Facebook Messenger?
- What can I do with the Joule Alexa Skill?
- Do I need to own Joule to use the skill?
Sous Vide & Cooking with Joule
- How long can I leave my food in the water after the cook is finished?
- Help! My egg bites are sticking to the jar. What can I do to remove them more easily?
- What is so great about sous vide eggs? Try to explain it to me.
- Is it possible to pasteurize eggs in the shell with sous vide?
- I tried the Can’t-F***-It-Up Egg Benedict, and my egg whites are watery. Why is this?
- One of my eggs cracked in the water. What should I do?