JOULE

Joule Accessories

• What Joule accessories are available for purchase?

Joule Canada

• How do I return my Joule if I change my mind or don’t love it?
• I ordered Joule White as a gift. Do you have a card I can give my recipient to let them know it’s on the way this spring?
• What do I need to know about the issue with Bell Canada Home Hub routers?

First Things First

• How do I get started with my new Joule? Where do I download the Joule app?
• Will the current version of Joule work outside North America?
• Will Joule be sold internationally? Or just in North America?
• Can I use Joule without a smartphone or tablet?
• How do I cook with Joule?
• Do I need to get a special kind of pot or pan to cook with Joule?

My Order, Shipping & Returns

• When will my order ship?
• Do you ship internationally?
• What is the return policy for Joule?
• Does Joule have a warranty?

Joule White

• Why does Joule White cost less than the original Joule Stainless? Is there a difference in power or other features?

Joule App

• How do I reset my password?
• Where can I find a list of known issues with the Joule app?
• My update keeps failing. A little help?
• Why can’t I sign in?
• What does it mean to be Joule’s owner?
• How do I stop being the owner of Joule?

See all 12 articles

Joule App Data Usage

• How can I limit the amount of cellular data used by the Joule app?
• Why don’t videos autoplay when I’m not connected to WiFi?

Hardware & Specs

• What should I do if Joule is reporting a “low water level” error?
• What should I do if Joule reports a power loss?
• My Joule is noisy or making high-pitched sounds
• My Joule won't circulate or is not heating
• Is Joule waterproof?
• Why is the LED on my Joule blinking and what does the light color mean?

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Joule Connectivity

• Bluetooth or WiFi not connecting? Try this first!
• How do I change the WiFi network for Joule?
• Why can’t I connect Joule to WiFi / the cloud?
• WiFi is unavailable because I’m not Joule’s owner.
• I can’t pair with Joule or I cannot find Joule during pairing.
• I’ve paired with Joule, but I can’t connect.

See all 15 articles

Controlling Multiple Joules

• How do I control multiple Joules with a single account?

Known Joule Issues

• Known Issues
• What do I need to know about the issue with Bell Canada Home Hub routers?

Conversational Cooking™: Controlling Joule With Amazon Alexa or Facebook Messenger

• Can I use voice control with Joule? How do I connect it to an Amazon Echo or Dot?
• How do I control Joule with Facebook Messenger?
• What can I do with the Joule Alexa Skill?
• Do I need to own Joule to use the skill?
• Why can’t the skill notify me when my food is finished cooking?
• Why can’t I use the skill to set a timer?

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Joule Top Button

• How do I turn off Joule (stop cooking) with the top button?

Sous Vide & Cooking with Joule

• Do I need to protect my countertop/work surface while cooking with Joule?
• How many pieces of meat or fish can I cook at once? And how do I know if my bag or bath is too crowded?
• Do I need to get a special kind of pot or pan to cook with Joule?
• What is sous vide, why should I want to cook sous vide, and what foods can I cook sous vide?
• Is sous vide safe?
• Do I need a vacuum sealer to cook sous vide?

See all 8 articles