JOULE
First Things First
Sous Vide & Cooking with Joule
- How long can I leave my food in the water after the cook is finished?
- Help! My egg bites are sticking to the jar. What can I do to remove them more easily?
- What is so great about sous vide eggs? Try to explain it to me.
- Is it possible to pasteurize eggs in the shell with sous vide?
- I tried the Can’t-F***-It-Up Egg Benedict, and my egg whites are watery. Why is this?
- One of my eggs cracked in the water. What should I do?
My Order, Shipping & Returns
Joule App
- I have an Android. Why am I being asked to allow location access?
- How do I know if I have the latest version of the Joule app?
- Can I use the Joule app without Joule?
- How do I rename my Joule?
- Looking for Joule's MAC address?
- How do I find Joule's serial number?
Hardware & Specs
- What is the best way to maintain Joule?
- How do I update Joule's firmware?
- My Joule won't circulate or is not heating
- My Joule is noisy or making unusual sounds
- What should I do if Joule is reporting a “low water level” error?
- What should I do if Joule reports a power loss?
Joule Connectivity
- Bluetooth or WiFi not connecting? Try this first!
- Why can’t I connect Joule to WiFi / the cloud?
- I can’t pair with Joule or I cannot find Joule during pairing.
- How do I change the WiFi network for Joule?
- I’ve paired with Joule, but I can’t connect.
- How do I use Joule without an internet connection?
Conversational Cooking™: Controlling Joule With Amazon Alexa, or Google Home
- Want to use Joule with Actions on Google?
- Can I use voice control with Joule? How do I connect it to an Amazon Echo or Dot?
- What can I do with the Joule Alexa Skill?
- Do I need to own Joule to use the skill?
- Why can’t the skill notify me when my food is finished cooking?
- Why can’t I use the skill to set a timer?
Joule Accessories
Known Joule Issues
Joule Canada
Joule International
- Where can I find the FAQ in my language?
- What countries is Joule available in and where can I purchase one?
- Why isn’t Joule available in my country?
- Why don’t you offer the Joule app in languages other than English? Will you be providing multilingual support in the future?
- When will Big Clamp, and Flip Top be available for purchase in the EU/UK?
- Why is Joule Stainless not for sale in the EU/UK?