First Things First
- Do I need to register my Joule?
- How do I get started with my new Joule? Where do I download the Joule app?
- Can I use Joule without a smartphone or tablet?
- How do I cook with Joule?
- Do I need to get a special kind of pot or pan to cook with Joule?
- Which Joule model works in the region that I live in?
Sous Vide & Cooking with Joule
- Can I reheat food using Joule?
- How long can I leave my food in the water after the cook is finished?
- Sous Vide Egg FAQ
- Need some cooking advice? Check out these online communities!
- How does Joule handle high-temp cooks at elevation?
- Do I need to protect my countertop/work surface while cooking with Joule?
My Order, Shipping & Returns
- Autostart is not showing up
- I have an Android. Why am I being asked to allow location access?
- Joule app version info and requirements.
- Can I use the Joule app without Joule?
- How do I rename my Joule?
- Looking for Joule's MAC address?
Hardware & Specs
- What is the best way to maintain Joule?
- How do I update Joule's firmware?
- My Joule won't circulate or is not heating
- My Joule is noisy or making unusual sounds
- What should I do if Joule is reporting a “low water level” error?
- What should I do if Joule reports a power loss?
- Bluetooth or WiFi not connecting? Try this first!
- Why can’t I connect Joule to WiFi + the cloud?
- I can’t pair with Joule or I cannot find Joule during pairing.
- How do I change the WiFi network for Joule?
- I’ve paired with Joule, but I can’t connect.
- How do I use Joule without an internet connection?
Conversational Cooking™: Controlling Joule With Amazon Alexa, or Google Home
- Why is Alexa not able to set Joule's temperature to 208 °F?
- Want to use Joule with Actions on Google?
- Can I use voice control with Joule? How do I connect it to an Amazon Echo or Dot?
- What can I do with the Joule Alexa Skill?
- Do I need to own Joule to use the skill?
- Why can’t the skill notify me when my food is finished cooking?
Known Joule Issues
- Where can I find the FAQ in my language?
- What countries is Joule available in and where can I purchase one?
- Why isn’t Joule available in my country?
- Why don’t you offer the Joule app in languages other than English? Will you be providing multilingual support in the future?
- When will Big Clamp be available for purchase in the EU/UK?
- Why is Joule Stainless not for sale in the EU/UK?