JOULE

First Things First

• Will the current version of Joule work outside the US/internationally?
• Will Joule be sold internationally? Or just in the US?
• Can I use Joule without a smartphone or tablet?
• How do I cook with Joule?
• Do I need to get a special kind of pot or pan to cook with Joule?

My Order, Shipping & Returns

• When will my order ship?
• I’d like a refund.
• Do you ship internationally?
• What is the return policy for Joule?
• Does Joule have a warranty?

Joule White

• Why does Joule White cost less than the original Joule Stainless? Is there a difference in power or other features?

Joule App

• How do I reset my password?
• Where can I find a list of known issues with the Joule app?
• My update keeps failing. A little help?
• Why can’t I sign in?
• What does it mean to be Joule’s owner?
• How do I stop being the owner of Joule?

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Joule App Data Usage

• How do I make the Joule app use less cellular data?
• Why don’t videos autoplay when I’m not connected to WiFi?

Hardware & Specs

• Is Joule waterproof?
• The LED (cute little light thingy) on my Joule is blinking! Why?
• Do I need to cover the pot once I’ve placed Joule in it? What if my lid won’t fit on top with Joule inside?
• What kind of heating element does Joule use?
• What are Joule’s dimensions, and how much does Joule weigh?
• What is Joule made of?

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Joule Connectivity

• How do I change the WiFi network for Joule?
• Why can’t I connect Joule to WiFi / the cloud?
• WiFi is unavailable because I’m not Joule’s owner.
• I can’t pair with Joule or I cannot find Joule during pairing.
• I’ve paired with Joule, but I can’t connect.
• When will the Joule app be available for Windows phones?

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Controlling Multiple Joules

• How do I control multiple Joules with a single account?

Known Joule Issues

• Click here for a list of known Joule issues

Conversational Cooking™: Controlling Joule With Amazon Alexa or Facebook Messenger

• Can I use voice control with Joule? How do I connect it to an Amazon Echo or Dot?
• How do I control Joule with Facebook Messenger?
• What can I do with the Joule Alexa Skill?
• Do I need to own Joule to use the skill?
• Why can’t the skill notify me when my food is finished cooking?
• Why can’t I use the skill to set a timer?

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Joule Top Button

• How do I turn off Joule (stop cooking) with the top button?

Sous Vide & Cooking with Joule

• Do I need to protect my countertop/work surface while cooking with Joule?
• How many pieces of meat or fish can I cook at once? And how do I know if my bag or bath is too crowded?
• Do I need to get a special kind of pot or pan to cook with Joule?
• What is sous vide, why should I want to cook sous vide, and what foods can I cook sous vide?
• Is sous vide safe?
• Do I need a vacuum sealer to cook sous vide?

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